Refund Policy

Refund Policy

At Sole Hero™, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a simple return process.

1. Return Window

• You can return your product within 30 days from the date of purchase for a full refund, provided the item is in unused and resellable condition.
• You are eligible for a full no questions asked refund if the product does not meet your expectations!

2. Damaged Goods

• If your product is damaged upon arrival, please contact us within 3 months from the date of purchase for a replacement or refund.

3. Refund Process

To initiate a return, please contact our customer service team at help@sole-hero.com with your order number, and we will guide you through the process.

4. Non-refundable Items

• Gift cards
• Used or opened products that are no longer in original condition

5. Return Shipping

• You are responsible for return shipping costs unless the product is defective or damaged upon arrival.